Ken A. Lange

SUMMARY OF QUALIFICATIONS

• Over seven years of professional experience in the field of technical communications, including web design and development, graphic design, and technical writing.
• Experience building tableless XHTML/CSS web sites.
• Management and supervision of 5 quality assurance engineers and 3 technical writers.
• Adaptable and able to work well under pressure to complete projects within deadlines.
• Accurate attention to detail and excellent problem solving and team working skills.
• Independent and able to take direction extremely well.
• Reliable and competent hard worker with excellent communication skills.

EXPERIENCE

Ken Lange Consulting, Overland Park, KS
Freelance Design and Technical Writing
July 2006 - present

• Provide Web Design, Graphic Design, and Technical Writing services.

Google, Overland Park, KS
Quality Rater
August 2006 - August 2007

• Rated search result queries.

Kyocera Technology Development, Concord, CA
Senior Technical Communications Specialist
April 2000 - July 2006

• Developed, designed, and maintained Kyocera Technology Development’s intranet.
• Developed and designed web-based applications.
• Researched web site statistics, usability issues, and advances in web technologies to improve quality of intranet.
• Developed and designed labels for software compact discs.
• Developed and maintained HTML and Winhelp guides.
• Developed illustrations and presentations for senior-level management and personnel.
• Managed projects and coordinated the translation of all documentation manuals and online help.
• Acted as an information resource and assistant manager for all product interfacing with the Technical Communications Department.
• Supported technical communications, engineering, and project management teams by providing technical writing and editing for the development of product manuals, labels, legal notices, andtechnical reference manuals.

Kyocera Technology Development, Lafayette, CA
Graphic Designer
1999 - 2000

• Developed and designed splash screens for compact disc software installations.
• Developed and designed labels for software compact discs.
• Developed and designed icon bitmaps for printer driver user interfaces.

Kyocera Technology Development, Lafayette, CA
Quality Assurance Manager
1998 - 1999

• Created test plans for printer software installations and printer functionality.
• Tested printer hardware and software, and ordered inventory for testing purposes.
• Installed and configured Microsoft Windows and OS/2 operating systems for testing purposes.
• Managed a team of five quality assurance specialists.
• Worked closely with developers to assure quality product releases.
• Managed projects, budgeting, and human resource issues.

Kyocera Technology Development, Lafayette, CA
Quality Assurance Tester
1997 - 1998

• Implemented test plans for printer software installations and printer functionality.
• Tested printer hardware and software.

Destiny Telecomm International, Oakland, CA
Support Technician
1996 - 1997

• Provided on-site computer support for Microsoft Windows 95.
• Provided support for Microsoft Office applications.
• Provided technical support for Microsoft Windows printing environments.

EDUCATION

San Jose State University, San Jose, CA
Bachelor of Arts, Linguistics

SKILLS

Software

• Adobe Photoshop, Illustrator, Acrobat, ImageReady
• Macromedia Dreamweaver, Fireworks
• Microsoft Office
• Arbortext Editor
• AuthorIT

Code

• HTML, XHTML, CSS, and JavaScript

Operating Systems

• Windows 95, 98, Me, NT 4.0, 2000, and XP
• Mac OS X

RECOGNITION

Employee of the month award, Kyocera Technology Development, September 2003

References available upon request